"Meter Locked Data Upload Required" appears on the screen on the Connect+ Series, SendPro P

Learn how to resolve the message "Meter Locked Data Upload Required" on the Connect+ Series, SendPro P display
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


"Meter Locked Data Upload Required" message displays on the screen.


If your franking machine has not connected to the Pitney Bowes Data Centre within 2 days you may see the error message "Meter Locked Data Upload Required" appear on the screen. This can occur after a software update that stores the account data on a different server.


Solution 1: Upload data now

  • Click Upload Data Now. Allow between 2 and 3 minutes for the data to upload.

If you still get the "Meter Locked Data Upload Required" message, go to the next solution.

Solution 2: Verify that your system is connected to the internet

If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 14 August 2021