"Meter Locked Data Upload Required" appears on the screen on the Connect+ Series, SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

"Meter Locked Data Upload Required" message displays on the screen.

Cause

If your franking machine has not connected to the Pitney Bowes Data Centre within 2 days you may see the error message "Meter Locked Data Upload Required" appear on the screen. This can occur after a software update that stores the account data on a different server.

Resolution

Solution 1: Upload data now

  • Click Upload Data Now. Allow between 2 and 3 minutes for the data to upload.

If you still get the "Meter Locked Data Upload Required" message, go to the next solution.

Solution 2: Verify that your system is connected to the internet

If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 24 February 2021