Accounts missing after performing a software update on the Connect+ Series and SendPro P

Learn how to resolve accounts missing after performing a software update on the Connect+ Series and SendPro P

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Some or all of the accounts on your franking machine are missing after performing a software update.

Cause

This issue can be caused after a software update due to account data being stored on different servers over time.

Resolution

Click on the Manage Accounts button from the Home screen. This will force a connection to the accounting servers and retrieve any missing accounts.

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UPDATED: 14 August 2021

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