"The username you provided was not recognized. Please try again." in SendPro Online
Learn how to resolve the error “The username you provided was not recognised. Please try again.” in SendPro.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online
When signing in to SendPro Online, the message "The username you provided was not recognised. Please try again." is displayed.
The username being used is not a valid username for SendPro.
If you receive this error, verify that you are using a valid username. If the error persists, contact client support.
UPDATED: 14 June 2021