"Global.paymentmethod.unknown: xxxxxxxxxxxx" message in SendPro Online

Learn how to resolve the message "Global.paymentmethod.unknown: xxxxxxxxxxxx" in SendPro Online.
Products affected: SendPro® Online

Issue

When attempting to add postage in SendPro Online, the error message "Global.paymentmethod.unknown: xxxxxxxxxxxx" is displayed.

Cause

An issue occurred with the Pitney Bowes systems for setup of your Payment Method for SendPro. This is not a problem with your computer, web browser, or SendPro account.

Resolution

If you experience this error, please contact client support.

UPDATED: 15 June 2021

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