"Global.paymentmethod.unknown: xxxxxxxxxxxx" message in PitneyShip Pro

Learn how to resolve the message "Global.paymentmethod.unknown: xxxxxxxxxxxx" in PitneyShip Pro.
Products affected: SendPro® Online powered by PitneyShip® Pro


When attempting to add postage in PitneyShip Pro, the error message "Global.paymentmethod.unknown: xxxxxxxxxxxx" is displayed.


An issue occurred with the Pitney Bowes systems for setup of your Payment Method for PitneyShip Pro. This is not a problem with your computer, web browser, or PitneyShip Pro account.


If you experience this error, please contact client support.

UPDATED: 01 March 2024