"The password you provided was not recognized. Please try again." in PitneyShip Pro
Learn how to resolve the error “The password you provided was not recognised. Please try again.” in PitneyShip Pro.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online powered by PitneyShip® Pro
When attempting to sign in to PitneyShip Pro, the message "The password you provided was not recognised. Please try again." is displayed.
The password being used is not a valid password for PitneyShip Pro.
If you receive this error, reset your PitneyShip Pro password. If you continue to receive the same error after resetting your password, please contact client support.
UPDATED: 05 October 2023