"The password you provided was not recognized. Please try again." in SendPro Online
Learn how to resolve the error “The password you provided was not recognised. Please try again.” in SendPro.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online
Issue
When attempting to sign in to SendPro®, the message "The password you provided was not recognised. Please try again." is displayed.
Cause
The password being used is not a valid password for SendPro.
Resolution
If you receive this error, reset your SendPro password. If you continue to receive the same error after resetting your password, please contact client support.
UPDATED: 14 June 2021