"No CAN found for your user, Please try another User" message in SendPro Online

Learn how to resolve the message "No CAN found for your user, Please try another User" in SendPro Online.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online

Issue

When attempting to sign up for SendPro Online, the message "No CAN found for your user, Please try another User" is displayed.

Cause

The username being used is not linked to your SendPro account.

Resolution

To resolve this error, you need to link your SendPro account to your Pitney Bowes account.

UPDATED: 14 June 2021