Labels print too small in SendPro Online

If labels printed from SendPro Online are coming out too small, the wrong paper size may be selected.

Products Affected: SendPro® Online

Issue

Labels printed from SendPro Online are coming out too small.

Cause

The wrong printer size is selected.

Resolution

Select Settings > Print Options.
If the Choose Format menu is set to Plain Paper - A4, select Roll - 4 x 6.

If you experience problems with a PB-SP100 printer, such as poor print quality, misaligned labels, jams, or flashing LED indicator lights, see the PB-SP100 Sendkit Printer Support Page.

If you need further assistance, please contact us.

UPDATED: 14 April 2022