Labels print too small in PitneyShip Pro and PitneyShip Enterprise

If labels printed from PitneyShip Pro or PitneyShip Enterprise are coming out too small, the wrong paper size may be selected.

Products affected: SendPro® Online powered by PitneyShip® Pro and PitneyShip® Enterprise

Issue

Labels printed from PitneyShip Pro or PitneyShip Enterprise are coming out too small.

Cause

The wrong printer size is selected.

Resolution

  1. Select Settings  > Print Options.
  2. If the Choose Format menu is set to Plain Paper - A4, select Roll - 4 x 6.

If you experience problems with a PB-SP100 printer, such as poor print quality, misaligned labels, jams, or flashing LED indicator lights, see the PB-SP100 Sendkit Printer Support Page.

UPDATED: 21 July 2025