Resolving printing issues in SendPro

Learn how to resolve printing issues in SendPro.
Products Affected: SendPro™

Issue

Printing issues using SendPro Online.

Cause

There is an issue with the printer or the print driver.

Resolution

Labels Printing too small
  1. Select Settings cog > Print Options
  2. If the Choose Format menu is set to Plain Paper - A4, select Roll - 4 x 6.
  3. If Plain Paper -  is always selected by default, you can change this to 4 x 6 by Adjusting your default label printing settings.

Other Printing Problems
If you experience problems with a Datamax w1110 printer, such as poor print quality, misaligned labels, jams, or flashing LED indicator lights, see the w1110 SendKit Printer Support Page.
If you experience problems with a PB-SP100 printer, such as poor print quality, misaligned labels, jams, or flashing LED indicator lights, see the PB-SP100 Sendkit Printer Support Page.

UPDATED: 14 August 2021

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