Labels print too small in PitneyShip Pro

If labels printed from PitneyShip Pro are coming out too small, the wrong paper size may be selected.

Products affected: SendPro® Online powered by PitneyShip® Pro

Issue

Labels printed from PitneyShip Pro are coming out too small.

Cause

The wrong printer size is selected.

Resolution

Select Settings > Print Options.
If the Choose Format menu is set to Plain Paper - A4, select Roll - 4 x 6.

If you experience problems with a PB-SP100 printer, such as poor print quality, misaligned labels, jams, or flashing LED indicator lights, see the PB-SP100 Sendkit Printer Support Page.

If you need further assistance, please contact us.

UPDATED: 05 October 2023