Cleaning the printhead on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)

If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead.

  1. Tap Settings.
    settings-icon
  2. Scroll down and tap Envelope Printer Maintenance.
  3. Tap Install Printhead.
  4. Lift the cover. The ink cartridge moves to the front position.
  5. Flip the ink cartridge cover open.
    Push green lever openInk cartridge cover open
  6. Remove the ink cartridge.
    Ink cartridge being removed
  7. Squeeze the tabs on either side of the printhead.
    Printhead removal
  8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device.
    Printhead withdrawal
  9. Clean off the printhead by wiping surface of the printhead with a dry, lint-free cloth or a foam swab.
    Printhead surface
  10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
    Warning: If you do not seat the printhead correctly it can damage the device.

    Insert printhead
  11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly.
    correctly-seat-print-head_303x303
  12. Install the ink cartridge and close the guard.
    Installing ink cartridge
  13. Close the cover. The ink cartridge moves back to the original position.
    Close top cover
  14. Tap Done.
  15. Print a print test pattern to be sure that your printhead is functioning properly.
  16. If the test pattern looks good, tap Done.

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UPDATED: 26 August 2021