"GNU GRUB" message on the Connect+ Series, SendPro P

Rebooting your franking machine can often resolve the GNU GRUB message.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The message "GNU GRUB" error appears at power up.


The hard drive is corrupted or damaged.


A reboot may resolve the issue. Here are the steps to follow for a safe restart:

  1. Hold the power button for 5 seconds until the light goes off.
  2. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  3. After everything has been off for 10 seconds press the power button to power back up.

UPDATED: 21 June 2023