Change of Location or Billing Address

Updating the physical location or billing address of your product(s) and/or subscriptions.

To change the physical location or billing address for your product(s) and/ or subscription(s) follow the steps below.

  1. Sign in to the Pitney Bowes Your Account portal. 
  2. Expand the Your Account dropdown from the top navigation bar and select Manage Accounts.
  3. Locate the account requiring an address update and select Change.
  4. Select the appropriate Yes/No boxes to update the physical location of your equipment and/or the billing address.
  5. Complete the form with the new address information.
  6. Select 'I agree to the Pitney Bowes Terms & Conditions' checkbox.
  7. Select Create a Case.
  8. Select Confirm once you have reviewed and ensured the requested changes are accurate.
Note: It may take up to 72hrs for your address to update. Invoices generated prior to the address change will reflect the old address.


Pitney Bowes can assist with relocating or moving your equipment to ensure minimum disruption and downtime to your business. Email our Service Team at ServiceOps.GMS@pb.com and a member of the team will call to discuss further.

UPDATED: 22 July 2022