Installing DeviceHub in PitneyShip Pro

Learn how to install DeviceHub.
Products affected: SendPro® Online powered by PitneyShip® Pro

You must install DeviceHub to use your scale with PitneyShip Pro. To install DeviceHub-

  1. Sign into PitneyShip Pro .
  2. Click Settings.
  3. Select My Devices.
  4. Click Download Device Hub Installer.
  5. Device Hub will be downloaded to your computer's Downloads folder. Go to your computer's Downloads folder and double-click on the downloaded file named DeviceHubvX.X.XX.exe.
  6. Click Install.
  7. Once the install completes click Finish.
  8. A new window opens. Re-enter your log in credentials and click Sign in.
  9. Your DeviceHub status displays as successful. Click Close to return to PitneyShip Pro.

Important: Pitney Bowes DeviceHub is currently supporting only the below Printers, Scale and OCR.

Stamp Roll Printers

  • Brother QL-800

4 x 6 Label Printers

  • Brother QL-1100
  • Brother QL-1110NWB
  • Brother QL1050
  • DataMax W1110
  • Datamax-O'Neil E-4204B Mark III
  • Datamax Mark III / SL 22
  • Bixolon Pitney Bowes PB-SP100
  • Bixolon XD3
  • Bixolon XD5
  • JZ20
  • JZ22 / ZD621
  • Zebra ZT 230 / SL19
  • Zebra ZP 450

Standard Office Printers

Printers successfully tested with 6x4 stamp sheet pdfs.

  • Hewlett-Packard HP LaserJet 1022
  • Canon MG3600 Series
  • EPSON WF-2850 Series
  • HP LaserJet Pro M402n
  • HP LaserJet 4100 Series
  • HP Office Jet Pro 9010 Series
  • Officejet Pro 6970
  • Deskjet 1000
  • HP Deskjet 2776
  • HP LaserJet 1008
  • HP LaserJet 2200 Series
  • HP LaserJet P2055dn
  • Samsung M332x 382x 402x Series
  • Brother MFCL2750DW
  • HP Officejet Pro X451dw

Certified Barcode Label Printer

  • Zebra JZ20


  • SL-397-D
  • 397-B
  • MT70 Scale

Operating system requirements

  • Windows 10 or later. Additionally, any available updates for your version of Windows should also be installed.
  • MacOS 10.12 (Sierra) or later. Monteray version validated up to 12.2.1.

Unsupported Printers With Pitney Bowes DeviceHub

Certain printers and configurations are not currently supported when printing via Pitney Bowes DeviceHub.

Pitney Bowes cannot troubleshoot issues that occur when using these printers with Pitney Bowes DeviceHub:

  • Wireless and network printers. Printers should be connected to the printer workstation(s) via USB, though some wireless or network printers may work.
  • Rollo label printers.
  • Epson, Dell and Bluetooth Printers.

UPDATED: 26 April 2024