Installing the Brother QL-800 printer for SendPro Online

Print this support article
Products affected: SendPro®

 

Downloading the printer driver

  1. Sign into SendPro Online at spo.pitneybowes.com
  2. Click the ? and select Download Printer Driver QL-800.
  3. Select Downloads.
  4. Enter the model number of the printer, QL-800, and select Search.
  5. Choose your operating system, then select OK.
  6. The printer driver should be listed in the drivers section. Click the Printer Driver link to download the printer driver.
  7. Select Agree to the EULA and Download. The file will be downloaded to your computer's Downloads folder.

 

Installing the printer driver for Windows

  1. Go to your computer's Downloads folder and double-click on the downloaded file.
  2. Choose QL-800 in the Driver Setup window.
    Brother QL-800 printer installation Select Model window
  3. Click OK.
  4. The next prompt welcomes you to the Brother Printer Driver Installer. Select Next.
    Brother QL-800 printer installation Welcome window
  5. You will then be prompted to connect the USB cable between the Brother printer and the computer. Connect the USB cable.
    Brother QL-800 printer installation connect USB cable
  6. Connect the power cable.
  7. Turn the printer on and wait a few seconds.
  8. Press and hold the Editor Lite button on the printer until the green light above the Editor Lite button turns off.
  9. Click Next.
  10. Click Finish.

If you have a scale that you have not yet installed, you must install it now before proceeding with installing Device Hub.

You must now install Device hub, follow the steps below.

 

Installing the printer driver for Mac

  1. Go to your computer's Downloads folder and double-click on the downloaded file.
  2. Open BrotherDrivers.pkg.
  3. The next prompt welcomes you to the Brother Printer Driver Installer. Select Continue.
  4. Select Continue to agree to Brother's Software License Agreement then select Agree.
  5. Select Install.
  6. The installer may ask for your Mac system login and password.
  7. When the installation is complete, select Close.
  8. Connect the USB cable.
  9. Connect the power cable.
  10. Turn the printer on and wait a few seconds.
  11. If the green light is on above the Editor Lite button on the printer, press and hold the Editor Lite button on the printer until the green light turns off.

If you have a scale that you have not yet installed, you must install it now before proceeding with installing Device Hub.

You must now install Device hub, follow the steps below.

 

Installing Device Hub

  1. If you are not already signed in, sign into SendPro Online at spo.pitneybowes.com
  2. Click the Settings cog.
    sendpro-settings
  3. Select My Devices.
  4. Click Download Device Hub Installer.
  5. Device Hub will be downloaded to your computer's Downloads folder. Go to your computer's Downloads folder and double-click on the downloaded file.
  6. Click Install.
  7. Once the install completes click Finish.
  8. A new window opens. Re-enter your log in credentials and click Sign in.
  9. Your Device Hub status displays as successful, Click Close and you will be returned to SendPro Online.

 

Loading the label roll

  1. Turn the label printer off.
  2. Hold the label printer by the front and firmly lift the roll compartment cover to open it.
  3. Remove the protective sheet from the label output slot.
  4. Place the roll into the roll spool guides.
  5. Thread the roll through the label printer.
  6. Push the labels through the label output slot until at least one inch of the label is visible.
  7. Close the roll compartment cover.
  8. Press the power button to turn the label printer on. The end of the roll aligns automatically.

UPDATED: 11 June 2021