Sealing issues on the Connect+ Series and SendPro P

Learn how to resolve sealing issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.

Products affected: Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000

Follow these steps to correct problems with sealing envelopes:

If an 'Out of E-Z Seal' message appears:

Make sure that the sealer bottle is seated properly in the holder.

Note: The bottle should make a "glug" sound when it is seated properly.
Sealer bottle

Check the brush:

Connect +500W, 1000, and 2000 / SendPro 1000, 1500, and 2000: Press the blue button on the feed deck, then pull the brush out.
Sealing Envelopes on the Connect+ 3000 / SendPro™ 3000: Lift the jam release out of the way, then lift the blue handle on the feed deck. The brush assembly will then slide out.
Sealing tapes with the optional tape moistening unit on the Connect+ 3000 / SendPro 3000: Put the blue lever nearest you to the right and pull the brush assembly out.

Note: An incorrect installation can keep the brush from contacting the wick properly.
If the moistener brush is dry follow the same steps as Out of E-Z Seal.

If the moistener brush is dirty:

Remove the moistener brush.
Clean the moistener brush with plain water and rinse it thoroughly.
Reinstall the moistener brush.

If the glue is slow-acting:

Remove mail from the drop stacker.
Examine mail pieces and ensure that each envelope flap is seated flat against the body of the envelope.
If necessary, tap the mail on the table to ensure all the mail pieces are even with each other.
With the mail facing you, run your hand across the top of the stack while squeezing the stack together. Repeat this process as needed.
Allow the envelopes to dry undisturbed.

UPDATED: 21 June 2023