Viewing, amending or cancelling a Direct Debit
How to view, amend or cancel a Direct Debit for an account.
Identify the account type of the Direct Debit you want to view, amend or cancel, and follow the instructions below.
View: Use the chat option below to connect with an advisor who can provide the current Direct Debit details for an account.
Purchase Power or PrePay Accounts
- Sign in to the Pitney Bowes Your Account online portal.
- Expand the Billing & Financials dropdown from the top navigation bar and select Direct Debit.
- Choose the account you want to amend.
- Select the radio buttons to View, Amend or Cancel.
Lease or Rental Accounts
Amend: Follow the instructions for Setting up a Direct Debit to change an existing Direct Debit.
Note: Once the new details are applied to the account an email will be sent confirming the change.
View: Use the chat option below to connect with an advisor who can provide the current Direct Debit details for an account.
Cancel: To remove a Direct Debit from an account you will need to Create a Case.The representative assigned to your case will confirm the change via email once the details have been removed
UPDATED: 04 September 2023