View, Amend or Cancel a Direct Debit
Identify the account type of the Direct Debit you want to view, amend or cancel and follow the instructions below.
Amend: Follow the instructions for Setting up a Direct Debit to change an existing Direct Debit
- Purchase Power or PrePay Accounts
Follow the step by step instructions below to view, amend or cancel a Direct Debit;
- Login to Your online account profile
- From the Your Financials section select Billing Preferences
- Select the Direct Debit tab
- Choose the account you want to amend
- Select the radio buttons to View, Amend or Cancel
- Lease, Rental and Postage
View: Use the chat option below to connect with an advisor who can provide the current Direct Debit details for an account.
Amend: Follow the instructions for Setting up a Direct Debit to change an existing Direct Debit
Cancel: A support case will need to be created online in order for a Direct Debit to be removed from an account.
UPDATED: 16 July 2021
