Viewing, amending or cancelling a Direct Debit

How to view, amend or cancel a Direct Debit for an account.
Identify the account type of the Direct Debit you want to view, amend or cancel, and follow the instructions below.

Purchase Power or PrePay Accounts

  1. Sign in to the Pitney Bowes Your Account online portal.
  2. Expand the Billing & Financials dropdown from the top navigation bar and select Direct Debit. 
  3. Choose the account you want to amend.
  4. Select the radio buttons to View, Amend or Cancel.

Lease or Rental Accounts

Amend: Follow the instructions for Setting up a Direct Debit to change an existing Direct Debit. 
Note: Once the new details are applied to the account an email will be sent confirming the change. 

View: Use the chat option below to connect with an advisor who can provide the current Direct Debit details for an account.
Cancel:  To remove a Direct Debit from an account you will need to Create a Case.The representative assigned to your case will confirm the change via email once the details have been removed 

UPDATED: 04 September 2023