View, Amend or Cancel a Direct Debit

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Identify the account type of the Direct Debit you want to view, amend or cancel and follow the instructions below.
  • Purchase Power or PrePay Accounts
Follow the step by step instructions below to view, amend or cancel a Direct Debit;
  1. Login to Your online account profile
  2. From the Your Financials section select Billing Preferences 
  3. Select the Direct Debit tab
  4. Choose the account you want to amend
  5. Select the radio buttons to View, Amend or Cancel
  • Lease, Rental and Postage
View: Use the chat option below to connect with an advisor who can provide the current Direct Debit details for an account.

Amend: Follow the instructions for Setting up a Direct Debit to change an existing Direct Debit
Cancel:  A support case will need to be created online in order for a Direct Debit to be removed from an account.

UPDATED: 14 August 2021