Returning an upgraded or defective meter

Learn how to return your old meter to Pitney Bowes if you have received a new meter for an upgraded or defective meter.

Returning a meter

Engineer installed machine

For any machine installed by a Pitney Bowes Engineer, the technician will arrange the return of the machine, unused postage will be credited to the postage account within 10 working days.

Self-install machine

To return a self-install machine, an email will be sent with a link to a UPS portal to arrange collection. Unused postage will be transferred from the machine, back to the postage account once it arrives in our returns centre.

• If the email to arrange collection was not received or assistance is needed when returning a meter, you can Create a Case online.

Return Tips:

• Select the option UPS-On Call Pickup within the UPS collection portal to arrange a driver to collect the machine.
• The View/Print label option is for drop-off requests to a UPS access point only.
• For updates on booked return orders contact UPS directly, on 0845 1610015.

For more information about unused postage credits, see Credits for unused postage when returning a meter.