The weight is incorrect or does not change on the SendPro Mailstation

If your SendPro Mailstation displays the wrong weight when you place a letter, follow these steps to resolve the issue.
Products affected: SendPro® Mailstation

Issue

When you place a letter on the scale, the weight displayed does not change or is obviously incorrect.

Cause

Internal error

Resolution

Try these solutions in order:

Zero the scale

  1. Remove any items from the scale.
  2. Tap Weight.
  3. Tap Zero Scale.
  4. Tap the back arrow
  5. Weigh the mail piece again

Connect Scale to a different USB port

Try connecting the scale to a different USB port
usb-ports

Restart the device

  1. Hold the power button until the screen displays Shutting Down.
  2. Once off wait 5 seconds.
  3. Tap the power button.

Hard-reboot the device

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button.

UPDATED: 15 February 2022