"Reading" message and no weight displayed on the SendPro Mailstation

If your SendPro Mailstation displays "Reading" when you place a letter on the scale but does not display the weight, follow these steps to resolve the issue.
Products affected: SendPro® Mailstation

Issue

The device displays "Reading" when you place a letter on the scale and does not display the weight.

Cause

Internal error

Resolution

Try these solutions in order:

Solution 1: Zero the scale

  1. Remove any items from the scale.
  2. Tap Weight.
  3. Tap Zero Scale.

You can now weigh the mailpiece again.

Solution 2: Connect the scale to a different USB port


usb-ports

Solution 3: Restart the device

  1. Hold the power button until the screen displays Shutting Down.
  2. Once off wait 5 seconds.
  3. Tap the power button.

Solution 4: Hard-reboot the device

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button.

UPDATED: 11 March 2022