"You're out of tracking numbers. Connect Now" message on the SendPro C, SendPro+, SendPro C Auto

Download more barcodes if the message "You're out of tracking numbers. Connect Now" appears.

Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)

Issue

The message "You're out of tracking numbers. Connect Now" appears when using Special Delivery or Signed For rates.
Your're out of tracking numbers. Connect now.

Cause

All the remaining barcodes have been printed.

Resolution

Tap Connect Now. Your device downloads and then installs more barcodes.
You can continue to print mail using Special Delivery or Signed For rates.

If you need further assistance, please contact us.

UPDATED: 06 April 2023