Sending post using Special Delivery rates on the DM300M-DM475

If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
Products affected: DM300M™, DM400M™, DM475M™ (G922)

If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain a list of the tracking numbers printed on your device by:

  • Printing a receipt of the tracking number after each Special Delivery item is printed. You can turn this feature off, if required.
  • Printing receipts using the reports menu within Options.

To print Special Delivery rates, follow the steps below.

  1. Press Class.
  2. Press Page Down.
  3. Select your desired Special Delivery class and compensation value:
    • 9 am (£50).
    • 9 am (£1k).
    • 9 am (£2.5k).
    • 1 pm (£500).
    • 1 pm (£1k).
    • 1 pm (£2.5k).
  4. Select the type of Special Delivery service you need:
    • Standard.
    • CL comp.
    • Sat. Service.
    • JE/GG (Jersey and Guernsey).
  5. Select any required extra fees or services.
  6. Press Enter to continue, if required. You then return to the Home screen.
  7. Insert an envelope into the franking machine or press Tape to print a tape. The franking machine prints the postage.
  8. Press Yes if you want to print a receipt. Otherwise, press No.
  9. Insert an envelope or press Tape to print a receipt. You may need to print multiple receipts.
    Special Delivery receipt

Important:

  • You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.
  • Receipts are stored for seven days. See Manually printing a Customer Receipt.

Related topics

UPDATED: 31 August 2022