Scale not weighing correctly or "Enter Weight" message on the DM60

Zero the scale and restart the franking machine to resolve the scale not weighing or if the message Enter Weight appears.
Products affected: DM60™ (K722)


The scale does not weigh the mailpiece correctly or the message "Enter Weight" appears.


There may be a communication issue between the scale and the franking machine.


Use these solutions to resolve your issue.

Solution 1: Zero the scale

  1. Press Menu / Options.
  2. Press Review (down) until Reset the Scale to Zero? appears.
  3. Press Enter / Yes.
  4. Test the scale with an item of known weight. For example, a £1 coin weighs 9 grams.

If the scale still does not weigh correctly, try Solution 2.

Solution 2: Restart the franking machine and check the connections.

  1. Unscrew the thumb screws on the scale cable and disconnect the cable.
  2. Unplug the power lead from the rear of the franking machine.
  3. Wait one to three minutes.
  4. While waiting, reconnect the scale cable and tighten the thumb screws.
  5. Plug the power lead directly back into a wall outlet. Check that the wall outlet is functioning correctly.
  6. Once the franking machine restarts, test the scale with an item of known weight.


UPDATED: 14 July 2023