"Waste Tank Full" or "Waste Tank Near Full" messages on the DM60™

Issue

The messages “Ink Tray nearly full” or “Ink Waste Tray full. Printing stopped” is displayed.

Cause

Sensors in your franking machine detect that the Waste Tray, also known as an Ink Pad or Waste Tray is nearly full or full of ink.

The Waste Tray is a foam sponge that sits in the drawer underneath your franking machine and collects excess ink.

Resolution

• Waste Tank Nearly Full
• Waste Tank Full

Waste Tank Nearly Full

1. Remove the waste tray from the back of the franking machine by sliding the light blue switch to the right and pulling out the waste tray.
   
   
   Important: If the sponge (ink tray) is completely covered with ink, contact Technical Support.
2. Replace the ink tray.
   
3. Press Clear/Back to clear the error.
   Important: The message will clear when you press Clear, but the issue is not yet resolved.
4. Press Menu/Options.
5. Press Review (down) until Use Ink Functions? appears.
6. Press Enter/Yes.
7. Press Review (down) until Replace Ink Tray appears.
8. Press Enter/Yes. Install Ink Tray? instructions in pkg? appears.
9. Press Enter/Yes.
10. Enter in Code From Instructions: xxxx appears. Enter the code ..57 (dot, dot, 5, 7).
11. Press Enter/Yes.
12. Press Enter/Yes at the New Waste Tray Installed? screen.

Waste Tank Full

1. Remove the waste tray from the back of the franking machine by sliding the light blue switch to the right and pulling out the waste tray.
   
   
   Important: If the sponge (ink tray) is completely covered with ink, contact Technical Support.
2. Replace the ink tray.
   
3. Press Clear/Back to clear the error.
   
4. Replace Ink Tray now ? appears. Press Enter/Yes.
5. Install Ink Tray instructions in pkg appears. Press Enter/Yes.
6. Enter in Code From Instructions: xxxx appears. Enter the code ..57 (dot, dot, 5, 7) and confirm with Enter/Yes.
7. Press Enter/Yes at the New Waste Tray Installed? screen. You return to the Home screen.