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System Fault "FLASH NEEDS INIT" message on DM Series franking machines

Restart the franking machine to resolve the FLASH NEEDS INIT message.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922)

Issue

The message FLASH NEEDS INIT appears and the franking machine will not print mail.

Cause

This issue is due to a software fault.

Resolution

  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead and wait for the franking machine to initialise.

If you need further assistance, please contact us.

UPDATED: 10 February 2023