Errors 24A1, 24A2, 24A3, 24A4 or 24A5 on DM series franking machines

Restart your franking machine to resolve errors 24A1, 24A2, 24A3, 24A4 and 24A5.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922, RG9224)


The below error codes appear and the franking machine will not print.

  • 24A1
  • 24A2
  • 24A3
  • 24A4
  • 24A5


The franking machine has detected a software fault.


  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead and wait for the franking machine to initialise.


UPDATED: 14 July 2023