System Fault 2003 on DM series franking machines
Restart the franking machine to resolve System Fault 2003.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922, RG9224)
The message "System Fault 2003" appears and the franking machine will not print.
The franking machine has detected a software fault.
- Turn the franking machine off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead and wait for the franking machine to initialise.
UPDATED: 14 July 2023