Mail Exceeds Weight Limit or Capacity message on DM Series franking machines

Use the correct class for your mail to prevent the message Mail Exceeds Weight Limit or Capacity appearing.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M)

Issue

Mail Exceeds Weight Limit or Capacity message appears when you weigh a mailpiece on the scales.

Cause

This error occurs because the mailpiece is too heavy for the class selected.

Resolution

Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.

Download the Royal Mail Rates Guide.

If you need further assistance, please contact us.

UPDATED: 18 January 2023