Mail Exceeds Weight Limit or Capacity message on DM Series franking machines
Use the correct class for your mail to prevent the message Mail Exceeds Weight Limit or Capacity appearing.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922, RG9224)
Mail Exceeds Weight Limit or Capacity message appears when you weigh a mailpiece on the scales.
This error occurs because the mailpiece is too heavy for the class selected.
Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.
Download the Royal Mail Rates Guide.
If you need further assistance, please contact us.
UPDATED: 31 May 2023