Error 1813 on the DM60

Connect your franking machine with a SmartLink device or PC Meter Connect if error 1813 appears.
Products affected: DM60™ (K722)


Error 1813 appears when you try to connect your franking machine to the Pitney Bowes Data Centre.


The franking machine is not connecting to the server, or there may be an issue with your postage account.


Your are not connecting using our newest device. We recommend that you upgrade for free to our latest connection device: SmartLink™.

SmartLink device

SmartLink connects your franking machine to your LAN (Local Area Network) via an ethernet cable or WiFi. It enables you to add postage and perform data uploads with speed and ease, as well as access postage rates and software updates automatically by connecting your franking machine digitally to Pitney Bowes.

Order SmartLink

Alternatively, download and install PC Meter Connect to connect your franking machine via your computer's internet connection.


UPDATED: 14 July 2023