Errors 110c, 1103, 11DA or 1109 on the DM60
Download rates software to your franking machine to resolve error codes 110c, 1103, 11DA and 1109.
Products affected: DM60™ (K722)
Errors 110c, 1103, 11DA, 1109 appear and the franking machine will not print.
These error codes mean that the rates software is not available in the franking machine.
- Ensure you connect your franking machine to either your SmartLink device or your PC if using PC Meter Connect.
- Remove the power lead from the rear of the franking machine and wait ten seconds.
- Replace the power lead.
- Press Funds.
- Press Review (down) three times until Check Balance Available? appears.
- Press Enter/Yes.
- The franking machine connects to the Pitney Bowes Data Centre. Prepaid £xxxx appears. Press Enter/yes.
- Refill Postage? appears. Press No.
- When System Update Required - please wait appears, press Enter/yes.
- Software download complete appears. Press Enter/yes.
- Rate data installed appears. Press Enter/yes.
- Press No if the franking machine asks you to print a download report. You return to the Home screen.
If you need further assistance, please contact us.
UPDATED: 03 January 2023