Wrong town name printed in town circle on the DM60

Connect your franking machine to Pitney Bowes to download any available software updates if the wrong town name is printed in the circle.
Products affected: DM60â„¢ (K722)

Issue

The wrong town name is being printed in the circle on your mail.

Cause

This may be due to the franking machine being in a different location and our records not being up to date.

Resolution

To update your online account to notify us of your change of address, please see the Change of Location or Billing Address page.

Please allow allowed 10 working days for your account online to reflect your change of address.

  1. Ensure you connect your franking machine via a SmartLink device, Communication Device or PC Meter Connect in order to communicate with the Pitney Bowes Data Centre.
  2. Press Funds.
  3. Press Review (down) until Check Balance Available? appears.
  4. Press Enter/yes.
  5. The franking machine connects to the server. Once the Prepaid balance appears, press Enter/yes.
  6. Press No when Refill Postage? appears.
  7. If there is a software update available, Software Update required please wait appears. Press Enter/yes and follow the prompts to download the update.

If you need further assistance, please contact us.

UPDATED: 03 January 2023