Replacing the ink cartridge on the DM60

Try replacing your ink cartridge to improve your print quality.
Products affected: DM60™ (K722)

Try replacing your ink cartridge to improve your print quality.

The franking machine works on an ink drop system to determine when ink is low or depleted.

  • When the Low Ink message appears, order a replacement ink cartridge.
  • When the Ink Out message appears and the orange LED blinks, the ink supply is depleted and the franking machine will not print. Replace the ink cartridge immediately.

To order a genuine Pitney Bowes replacement ink cartridge, visit the Pitney Bowes UK Online Shop.

  1. Press Menu / Options.
  2. Press Review (down) until Use ink functions? appears.
  3. Press Enter/yes.
  4. Press Review (down) until Replace ink cartridge? appears
  5. Press Enter/yes
  6. Open the top cover and locate the printhead.
  7. Lift the top cover and locate the ink cartridge.
    locate mailstation ink cartridge
  8. Press the unlock icon to open the ink cartridge latch.
    open mailstation ink cartridge latch
  9. Tilt the old ink cartridge toward you and lift it out. Discard the old cartridge.
    Remove the ink cartridge
  10. Remove the new cartridge from its packaging and pull off the protective tape covering the vent and ink holes as shown below.
    remove packaging from new ink cartridge
  11. Insert the new ink cartridge by tilting it towards you and then insert it into printhead. Straighten the cartridge into an upright position.
    insert new mailstation ink cartridge
  12. Press down on the ink cartridge latch until it locks into place.
    lock ink cartridge latch on mailstation
  13. Close the machine cover. Press Enter/yes.
    close mailstation machine cover
  14. Press Enter/yes to confirm the replacement. A printhead initialisation process occurs for two to three minutes.
  15. When prompted, insert an envelope or tape sheet to print a test pattern.
    • The test pattern should look like the sample below (no missing lines). If it does, press Enter/yes.
      Good Test Print
    • If the test pattern looks like the sample below (missing lines), press No and refer to Cleaning the Printer Nozzles.
      Poor Test Print

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UPDATED: 03 January 2023