Replacing the printhead on the DM60

You may need to install a new printhead when the existing printhead is producing poor print quality.
Products affected: DM60™ (K722)

Watch the video or follow the instructions below to learn how to replace the printhead in your DM60.

Important: This procedure should only be done under the direction of or with the permission of a Pitney Bowes representative. A Pitney Bowes representative will determine if a new printhead is required.

  1. Press Menu / Options.
  2. Press Review (down) and scroll to Use ink functions?
  3. Press Enter/yes.
  4. Scroll to Install new printhead?, then press Enter/yes.
  5. When Install printhead appears open the top cover.
    Open the top cover
  6. Press the unlock symbol to open the ink cartridge cover.
  7. Remove the ink cartridge by lifting it out at an angle. The ink cartridge may leak from the bottom, so be sure to place it on a tissue.
    Remove the ink cartridge
  8. Press together the two small tabs at the bottom of the ink cartridge holder. Swing the holder upwards and towards the back of the franking machine.Important: Do not touch the bottom of the printhead.
  9. Remove the old printhead by lifting one of the black tabs and pulling the printhead out.
  10. Place the old printhead on a tissue to absorb any ink.
    Remove the printhead
  11. Remove the yellow protective cover from the new printhead by squeezing the tabs.
  12. Remove the printhead from the white printhead holder. If you wish to return the old printhead to Pitney Bowes for recycling, re-package the old printhead using the protective packaging.
    Unpack the new printhead
  13. Slide the new printhead into place by inserting it at an angle.
  14. Swing down the printhead guard until it clicks in place.
    Install the printhead
  15. Install the ink cartridge that came with your printhead.
  16. Swing down the ink cartridge latch, and then press down on the green or blue circle to close it.
    Reinstall the ink cartridge
  17. Close the top cover.
  18. Press Enter/yes.
  19. When IMPORTANT - is printhead/ink installed? appears, press Enter/yes. Your franking machine installs ink into the new printhead. This will take 2 - 3 minutes.
  20. Insert a tape sheet or envelope to print a test pattern:
    1. If the print test is good, press Enter/yes.
      Good test print
    2. If the print test is poor, press No to perform additional maintenance.
      Bad test print
  21. You can dispose of the old printhead in accordance with local waste disposal regulations. Alternatively, you can return the old printhead to us for recycling and environmental disposal. Use the return address label that comes with the new printhead. Please ensure you affix return postage to the parcel.

UPDATED: 04 January 2023