Errors that begin with 23 on DM series franking machines
Restart the franking machine to resolve errors that begin with 23.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M)
IssueSystem fault messages that begin with the number 23 appear on the franking machine. Some examples of these error codes are:
CauseThere may be an issue with the printhead.
- Turn the off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead and wait for the franking machine to initialise.
UPDATED: 03 January 2023