"Internet not detected" when using PC Meter Connect with a proxy server on the DM60-DM475

The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M)

Issue

The message Internet not detected appears while running through a proxy server with PC Meter Connect.

Cause

PC Meter Connect is not configured to use a proxy server.

Resolution

Solution 1: Check your settings

Follow these steps on your computer:

  1. Open the Windows Control Panel.
  2. Select Network and Internet > Internet Options or just Internet Options (options vary depending on how your Control Panel is configured).
  3. Select the Connections tab.
  4. Select LAN Settings.
  5. Make sure that both boxes are checked:
    • Automatically detect settings
    • Use automatic configuration script
    Contact your IT department for the address for the script or additional information about your network configuration.
  6. Select OK.

If this does not resolve your issue, then try Solution 2.

Solution 2: Make sure your network is configured properly

Make sure that your network is configured to allow the franking machine to communicate with the Pitney Bowes Data Centre. Your IT department can review the related topics below to ensure compatibility.

If you need further assistance, please contact us.

Related topics

UPDATED: 03 January 2023