Replacing the Printhead on the DM110i, DM160i and DM220i

You may need to replace the printhead when the existing printhead is producing poor print quality.
Products affected: DM110i™, DM160i™, DM220i™ (PR20)

Watch this video or follow the instructions below to replace the printhead.

Important: This procedure should only be done under the direction or with the permission of a Pitney Bowes representative. This procedure can also be used to reseat the printhead in response to a possible error condition.


  1. Remove the scale by lifting it straight up.
  2. Open the top cover.
  3. Select Replace Ink Tank.
  4. Unlatch the ink tank cartridge guard by sliding the green lever to the right and flipping the guard open.
    DM100i_open ink cover_500x240
  5. Lift up and remove the ink cartridge.
  6. Squeeze the two grey tabs on either side of the printhead so that they slide towards each other.
    Print Head Removal W_ Arrows
  7. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the franking machine.
  8. Remove the new printhead from packaging.
    open_printheadbox2Print Head Peg Style with Tape_103x116
  9. Remove the protective tape or the black cap from the bottom of the new printhead.
    DM100i_039_166x256 OR Print Head with Black Cap_210x229
  10. Squeeze the two grey tabs on either side of the new printhead and slightly angle the printhead while pushing the printhead flush against the wall. There is an audible click when you seat it correctly.
  11. Replace the ink cartridge.
    Reinstall the ink cartridge
  12. Close the top cover and replace the scale. You return to the Home screen.

UPDATED: 04 January 2023