Connection errors on the DM110i, DM160i and DM220i

Restart your franking machine and troubleshoot your connection method to resolve connection errors and messages.
Products affected: DM110i™, DM160i™, DM220i™ (PR20)


Error messages or codes appear when adding postage, performing data capture updates or performing a software download.


The franking machine cannot connect to the server.


There are two ways to troubleshoot this device; try them in this order:

  1. Restart your franking machine
  2. See the troubleshooting page for your connection method

Solution 1: Try another connection method

We recommend that you switch to a faster, more reliable digital connection.

Order and install a SmartLink™ device.

If you still have issues, try Solution 2.

Solution 2: Restart your franking machine

Follow these steps for a safe restart:

  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.

If you still have issues after restarting, try Solution 3.

Solution 3: Troubleshoot your connection

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings.

UPDATED: 15 June 2023