"Low Battery" or "Urgent" message on the DM110i, DM160i and DM220i

One of the two internal batteries is running low and approaching the end of life.
Products affected: DM110i™, DM160i™, DM220i™ (PR20)

Issue

The message "Low Battery" or "URGENT" appears.

Cause

One of the two internal batteries is running low and approaching the end of life.

Resolution

The battery is part of the franking machine security that protects your postage funds. If your battery is allowed to expire, you will lose this information.

Pressing Clear / Back may clear the message and allow you to run mail temporarily.

If the error remains, restart the franking machine:

  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.

If you need further assistance, please contact us.

UPDATED: 03 January 2023