Error 46 on the DM110i, DM160i and DM220i and DM300M, DM400M and DM475

Restart the franking machine to resolve error 46.
Products affected: DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M)

Issue

Error 46 appears and the franking machine will not print.

Cause

The franking machine has detected a software fault.

Resolution

You may be able to clear the error by restarting the franking machine. To restart safely, follow these steps:

  1. Unplug the power lead from the rear of the franking machine.
  2. Wait thirty seconds.
  3. Replace the power lead. Check that the wall outlet is functioning correctly.

If you need further assistance, please contact us.

UPDATED: 03 January 2023