"Mailpiece too long" message on the DM110i, DM160i and DM220i and DM300M, DM400M and DM475

Clean along the path mail takes to resolve the mailpiece too long message.

Products affected: DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922)

Issue

The message "Mailpiece too long" appears when feeding mail.

The franking machine detects a sensor fault.

Remove the power lead from the rear of the franking machine.
Use a compressed air duster to spray along the mail path. This clears away any dust or debris that has built up over time. Order a cleaning kit from Pitney Bowes.
Wait 30 seconds.
Replace the power lead.
Wait for the franking machine to initialise.

If you need further assistance, please contact us.

UPDATED: 10 February 2023