Guided assistance for connection issues on the DM60, DM110i, DM160i and DM220i and DM300M-DM475

Answer a few questions to be guided to the correct solution for your specific connection problem.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922, RG9224)


You are having trouble adding funds, downloading or completing data capture.

You are seeing messages that you are not connected.


The most probable cause is that you cannot connect to the Pitney Bowes Data Centre.


Click the image to go to the guided assistance tool.
guided solution tool first screen

Use our guided solutions tool to narrow down your connection problem and fix it quickly without having to wait on the phone for a live agent. The tool asks you questions to guide you to a solution to your specific problem in less than 10 minutes.

Go to the Guided Solution Tool. Click Close and return to the support page anywhere in the tool to return to this page.

If none of these solutions worked for you, ask your IT person or department to look at the Networking and connectivity details to ensure that the device meets all IT requirements.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings.

UPDATED: 15 June 2023