Adding postage on the DM300M-DM475

Refill your postage funds as soon as you receive a message that your funds are low.
Products affected: DM300M™, DM400M™, DM475™ (G922, RG9224M)

Refill your postage funds as soon as you receive a message that your funds are low.

In order to refill your franking machine, you must have funds available in your PB Postage™ account, or be using Purchase Power®.

Watch this video, or follow the instructions below, to learn how to refill postage on a DM300M, DM400M, DM475.

  1. Before you begin, make sure you connect your franking machine via SmartLink™, a wired or wireless LAN or via PC Meter Connect in order to communicate with the Pitney Bowes Data Centre.
  2. Press Refill Postage.
  3. Select Refill £xxx.xx to add the amount shown, or select Another Amount and enter the amount you want to add. The minimum amount of postage that you can add is £50. You must refill in multiples of £50.
  4. Select Accept.
  5. Select Yes to verify the amount. The franking machine connects to Pitney Bowes.
  6. When the message Postage Refill Complete appears:
    • Select Print Receipt to print a receipt, and follow the prompts.
    • Press Home to return to Home screen without printing a receipt.
  7. The franking machine also checks if there are any software updates available. To keep your franking machine up-to-date, follow the on-screen instructions to download and install any updates.

UPDATED: 04 January 2023