Connection errors on the DM300M-DM475

Restart the franking machine and check the troubleshooting for each connection method to resolve connection errors.
Products affected: DM300M™, DM400M™, DM475™ (G922, RG9224M)

Issue

One of the following error codes or system messages appear and the franking machine, and does not connect to the Pitney Bowes Data Centre:

  • Error codes on franking machine: 10053, 10054, 1813, 94, 200D, DE00, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22, DE23, DE24, DE25, DE26, DE27, DE28, DE29, DE30, 1E2103E7
  • Error codes in PC Meter Connect: EDE00, EDE03, EDE04, EDE05, EDE06, EDE07, EDE08, EDE09, EDE0A, EDE0B, EDE0C, EDE0D, EDE0E, EDE0F, EDE10, EDE11, EDE12, EDE13, EDE14, EDE15, EDE16, EDE17, EDE18, EDE19, EDE1A, EDE1B, EDE1C, EDE1C, EDE1D, EDE1E, EDE1F, EDE20, EDE21, EDE22, EDE23, EDE24, EDE25, EDE26, EDE27, EDE28, ED30
  • Messages: No Dial Tone, Data Centre Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Centre, Line Busy, Connection Lost and Intellilink dropped

Cause

The franking machine is not connecting to the server.

Resolution

Restart your franking machine. Follow these steps for a safe restart:

  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it plugs directly into a wall outlet.
  4. If you still have a connection issue after rebooting, see in-depth troubleshooting help for your connection type:

UPDATED: 03 January 2023