"Missing Graphic" message on the DM300M-DM475

Connect your franking machine to Pitney Bowes and download any available updates to resolve the Missing Graphic message.
Products affected: DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922, RG9224)


The message Missing Graphic appears and the franking machine will not print.


Your franking machine is missing one or more graphic files.


  1. Ensure you connect your franking machine to either your SmartLink device, your network if using a wired or wireless connection or your PC if using PC Meter Connect.
  2. Remove the power lead and wait ten seconds.
  3. Replace the power lead.
  4. Once the franking machine initialises, press Refill Postage.
  5. Select Check PbP Balance. The franking machine connects to Pitney Bowes.
  6. When the franking machine connects, the PBP balance screen appears. Select No to skip adding funds.
  7. The franking machine then checks for an available download and installs the missing graphics.
  8. When the update finishes, follow the prompts until you return to the Home screen.

UPDATED: 15 June 2023