"Low Sector" message on the DM110i-DM220i and DM300M-DM475

Restart the franking machine to resolve the Low Sector message.
Products affected: DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M)

Issue

The message Low Sector appears and the franking machine will not print or display the Home screen.

Cause

The internal franking machine software has failed.

Resolution

You may be able to clear the error by restarting the franking machine. To restart safely, follow these steps:

  1. Unplug the power lead from the rear of the franking machine.
  2. Wait three minutes.
  3. Replace the power lead. Check that the wall outlet is functioning correctly.

If you need further assistance, please contact us.

UPDATED: 03 January 2023