Credits for unused postage when returning a meter

Learn how Pitney Bowes credits unused postage from your franking machine to your account following cancellation or replacement.

Credits when a franking machine is withdrawn

As part of the cancellation or meter replacement process, any unused postage from your old meter is transferred to your Pay As You Go or PrePay account within 5 - 10 working days of the meter being returned to Pitney Bowes. Alternatively, if you are withdrawing the meter yourself prior to return, unused postage funds are returned to your postage account immediately.

Confirm Unused Postage was Credited to Your Account

1. Sign in to the Pitney Bowes Your Account online portal.

2. Select Invoices for Pay As You Go or PrePay from Your Financials.
3. Select the Transactions tab to view all transactions posted to the account.
   • Unused postage credits will show as Unused Postage Credit within the transactions tab.

See Request a Refund for instructions to refund a credit balance on an account.

For more information about cancelling your contract, see Cancelling and Returning Equipment

For more information about replacing your franking machine, see Returning an upgraded or defective meter