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Getting a refund for postage on an old franking machine

Pitney Bowes starts the process of collecting your old franking machine once you receive a new franking machine or cancel your old franking machine.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™, DM475™ (G922, RG9224M, SG922), SendPro® C, SendPro®+ (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM), Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Pitney Bowes starts the process of collecting your old franking machine once you receive a new franking machine or cancel your old franking machine.

  • Pitney Bowes will collect your old franking machine within 5-10 working days after your cancellation.
  • Once Pitney Bowes receives your franking machine, it will decommission it and transfer any postage remaining in it to your Pitney Bowes postage account within 5 - 10 working days.
  • If you are cancelling your contract and returning your franking machine, you will receive a refund cheque from Royal Mail.

UPDATED: 16 February 2023