Credit of Unused Postage when Returning a Meter

Pitney Bowes starts the process of collecting your old franking machine once you receive a new franking machine or cancel your old franking machine.

• A link will be provided via email to return the old machine. Once the collection is booked a courier will be arranged to collect the old equipment. 
• Once Pitney Bowes receives the franking machine, it will be decommissioned. Any unused postage will be transferred to your Pitney Bowes Purchase Power / PrePay account within 5 - 10 working days. 

Confirm Unused Postage was Credited to Your Account 

1. Sign in to the Pitney Bowes Your Account online portal
2. Select Invoices for Purchase Power/PrePay Accounts within the Your Financials section. 
3. Select the Transactions tab to view transactions posted to the account. 
   • 💡Tip: Credits for unused postage will show as Unused Postage Re-Credit within the transactions tab.