Adding low postage balance alerts

Learn how to set notification emails when a postage account balance or franking machine balance goes below a chosen threshold. Setting low balance alerts can help reduce disruptions in service.

Learn how to configure low balance alerts for your postage accounts and meters, ensuring you're promptly notified when the balance falls below a specified amount.

Add Low Balance Alerts for a Postage Account

  1. Sign in to the Pitney Bowes Your Account portal
  2. Select the Your Account menu and click Email Notifications.
  3. Select Low Credit Alerts for the required account type. 
  4. Select the ON / OFF sliders below the Email Setting field.
  5. Enter the amount for when the alert will trigger and select Turn on Email Alerts

Add low Balance Alerts for a Postage Meter

  1. Sign in to the Pitney Bowes Your Account portal
  2. Select the Your Products menu and click Postage Meters.
  3. Select the required meter. 
  4. Select Set Up Low Postage Email Alerts
  5. Enter the amount for when the alert will trigger and select Turn on Email Alerts.
Important note: Low balance alerts can only be turned on for SmartLink enabled devices. This feature is not available for SendPro P devices. 

UPDATED: 13 December 2023