Resolving DeviceHub Error 404 and Related Issues

DeviceHub is showing a 404 or 403 error when starting up or your printer is not showing in the test print option.
Products affected: SendPro® Online

There are three reasons for Error 404 or 403 to appear when starting DeviceHub.

  • 404: DeviceHub is not downloaded and installed on your PC or Mac.
  • 404: DeviceHub is downloaded but is not yet successfully registered on your PC or Mac or your Printer is not showing in the test print option.
  • 403: Issue when downloading DeviceHub.

Solution 1

  1. Check to see if DeviceHub is installed on your PC or Mac.
  2. If the answer is no, Log into SendPro Online. If DeviceHub is already downloaded go to Solution 2.
  3. Click on the Question Mark on the upper right-hand side of the SendPro Online screen.
    devicehub-error
  4. When the download is complete, log into DeviceHub using your SendPro Online credentials.
  5. Perform a test print to check that DeviceHub is now successfully installed.

Solution 2

  1. Log in to SendPro Online to check that your account is activated and working properly.
  2. From your PC or Mac desktop, attempt to open DeviceHub by clicking on the DeviceHub icon on the desktop or the DH icon in the system tray if they are present.
  3. Return to SendPro Online and open a new tab.
  4. Paste http://localhost:8091 into the new tab and click Enter.
  5. Enter your SendPro Online online credentials again if requested. A "Successfully Registered" message appears.
  6. Close the new local host tab.
  7. Refresh the SendPro Online web page and perform a test print. Your printer should now show in the list.

 

UPDATED: 08 December 2022