Sending post using Special Delivery rates on the SendPro C, SendPro+, SendPro C Auto

If you use Special Delivery rates, your device prints a tracking barcode. You can then track your mail via the Royal Mail website.
Products affected: SendPro® C, SendPro®+, SendPro® C Auto (7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)

If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain the tracking numbers printed by:

  • Viewing or emailing a report on your device.
  • You can also generate a report by using Inview™ within Your Account on your computer.
  • Printing a receipt when franking mail.

To print Special Delivery rates and view printed tracking numbers, follow the steps in each section below.

Printing Special Delivery rates

  1. Tap Envelope Printing on the Home screen.
  2. Tap Class.
  3. Tap Start Over.
    Start over
  4. Tap Royal Mail Special Delivery.
    Special Delivery option
  5. Tap the desired Special Delivery class and compensation value.
    Special Delivery compensation values
  6. Tap the type of Special Delivery service you need.
    Special Delivery options
  7. If prompted, tap Apply or alternatively select any required extra fees or services.
  8. Tap Apply to confirm.
  9. You can enter a reference of the mailpiece, if desired. For example, you can add a recipients postcode as the reference which you can view within the Manage Accounts app and Inview.
    Customer reference special delivery
  10. Tap Apply or Skip to continue.
  11. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail.
    Envelope Printing app with Special Delivery barcode
  12. Tap Yes if you want to print a receipt as each mailpiece prints. You can turn receipt prompts off, if desired.
    Special Delivery receipt

Important: You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.

Viewing printed Special Delivery tracking numbers

  1. Tap SendPro Apps on the Home screen.
  2. Tap Manage Accounts.
  3. If necessary, tap Got It at the No Sync Required prompt.
  4. Tap Reports.
  5. Tap View & print reports.
    View and print reports
  6. Tap the UK Trackable Products report. You may need to scroll to locate this report.
    Trackable products report
  7. Tap Next, then set the time period you want the report to provide.
  8. Tap View report to view the report information on your device.
    UK Trackable Products report
  9. Alternatively, tap Actions then Email Report to email the report.

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UPDATED: 06 April 2023