Enabling or disabling a Customer reference for Special Delivery and Signed For mail on the SendPro P

When printing Special Delivery or Signed For mail, you can add a reference for the mailpiece.

Products affected: SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

When printing Special Delivery or Signed For mail, you can add a reference for the mailpiece. For example, you can add a recipients postcode as the reference which you can view within Manage Accounts and Inview. The customer reference is also printed on a customer receipt.

  1. Select Settings from the Home screen.
    spp-settings-gb_850x638
  2. Select Applications.
    Applications settings
  3. Select Tracking Services.
  4. Select the Enter customer reference tick box.
    spp-tracking-services-1-gb_850x638
  5. Select Home to return to the Home screen.

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UPDATED: 16 June 2025