Filing an insurance claim in PitneyShip Pro

An insurance claim can be filed if a Royal Mail insured shipment is lost or damaged.
Products affected: SendPro® Online powered by PitneyShip® Pro

You can file an insurance claim if an insured shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

  1. Select Sending > File Insurance Claim.
  2. Select the arrow next to the shipment for which you wish to file an insurance claim.
  3. Select Claim Insurance. You are taken to the carrier’s website to file your claim.

This option takes you to the correct carrier page to start your insurance claim request. PitneyShip Pro does not send any package or account data to the carrier. All insurance claims are handled solely by the carrier.

UPDATED: 05 October 2023