"Username wasn't recognized" message appears when signing into Your Account
Learn how to resolve the error "Username wasn't recognized" when signing into Your Account.
Issue
The error message "Username wasn't recognized" appears when signing in to your account.
Cause
The username you are using to sign in is not registered or was inactivated.
Resolution
Confirm the email you entered is correct. If the email is incorrect, fix any errors and try to sign in. If the email is correct, click Sign up now to create a new online profile.
UPDATED: April 10, 2025