"This user account is locked. Too many unsuccessful login attempts" message in PitneyShip Pro, PitneyShip Enterprise and PitneyTrack Inbound

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

Products affected: SendPro® Online powered by PitneyShip® Pro, PitneyShip® Enterprise and PitneyTrack® Inbound

Issue

When trying to sign in to the system, the message "This user account is locked. Too many unsuccessful login attempts." appears.

Cause

Too many unsuccessful sign in attempts were made.

Resolution

Reset your password. For instructions, see:

UPDATED: 23 July 2025