"This user account is locked. Too many unsuccessful login attempts" message in PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise and PitneyLockers
The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.
Products affected: SendPro® Online powered by PitneyShip® Pro, PitneyShip® Enterprise, PitneyTrack® Asset, PitneyTrack® Inbound, PitneyTrack® Enterprise, PitneyLockers
Issue
When trying to sign in to the system, the message "This user account is locked. Too many unsuccessful login attempts." appears.
Cause
Too many unsuccessful sign in attempts were made.
Resolution
Reset your password. For instructions, see:
UPDATED: 05 January 2026